Other ways we can help
Supporting your mental health
Find out how we can support customers living with mental health difficulties and mental illnesses such as anxiety, bipolar disorder, depression, and post-traumatic stress disorder.
Mental health difficulties
Payments on your behalf
We understand that sometimes you may need other people to pay into your account for you. There are a few things you need to know though:
- We recommend that you do not give your passbook to other people
- Payments can be made into your account with just your account number
- A receipt will be given to the person paying in for you
- We’ll send a letter and a receipt to you confirming the payment
- If someone pays in using your passbook, the branch can update this for you, but we’ll keep the passbook and post it back to you within 3 working days.
If you need someone else to temporarily make payments into your account on a more regular basis, speak to us on 0345 850 1722, web chat or visit your nearest branch.
Power of Attorney
Under certain circumstances we can help you arrange a Power of Attorney. This is a legal document which allows another person to act for you in certain circumstances. This is usually because you become unable to make decisions for yourself due to poor health.
Please note, it's only possible to put a Power of Attorney in place whilst you have mental capacity to do so.
Power of Attorney
Access to your money during illness
If you have money in a fixed rate or limited access account, there are certain conditions restricting withdrawals. However, we understand that circumstances change.
We may be able to review whether these restrictions should apply. For example, if you or a member of your immediate family need access to your money due to a long-term health condition. You can find out more in your account terms and conditions.
If you need access to your money, speak to us on 0345 850 1722, web chat or visit your nearest branch.