Appointments
If you want to open a new account in branch, we recommend you book an appointment first by calling 0345 608 0783. You can also request a longer appointment if it makes things easier for you.
Step-free access
Almost all branches have step-free access, making them easy to visit. There are also large buttons to automatically open branch doors.
We provide portable ramps at Clitheroe and St Albans to help customers enter and exit the branch. Press the doorbell outside and wait for assistance.
Unfortunately, we cannot provide step-free access at our branches in Guiseley or Settle. This is due to the pavement layout.
We have partnered with AccessAble to create detailed guides of just how accessible each branch is. We are proud to be the first building society to offer this service.
Accessibility aids
Induction hearing loops
All branches have portable induction loops for hearing aid users. They are available at the counter or in branch offices.
Accessible videos
All videos shown to customers in branch include subtitles and British Sign Language interpretation.
Easy grip pens
All branches have easy grip pens available. They may be useful if you struggle with grip or dexterity.
Signature guide
This is a firm piece of plastic with a gap in it, that can be placed over a document to highlight where a signature is needed. It makes it easier for you to sign letters, cheques, and forms.
Coloured transparencies
Coloured films are available to place over paperwork. This can help you when reading documents.
SignVideo
SignVideo is a safe and secure online video service. It allows us to communicate to you in branch using British Sign language, by inviting an interpreter to virtually join the conversation. Let one of our colleagues know you would like to use this service when in branch.
Other ways we can help
Signature stamps
If you find signing your name difficult or have an inconsistent signature, we can provide you with a stamp of your signature. It works in place of a handwritten one. You can use it to sign documents in branch.
You can request a signature stamp in branch, Photo ID is required to collect your stamp from your local branch. Photo ID should be shown each time you use it.
Assistance dogs
We welcome all assistance dogs in branch, and we will not distract them while they are working.
Hidden Disabilities Sunflower
As a member of the Hidden Disabilities Sunflower initiative, we look out for customers who are wearing a sunflower lanyard and offer support.
