Customer Research

The more insight we have on how our own members are feeling about their money, as well as what prospective financial services customers are looking for, the better we can tailor our products and services.

Join our Member Panel

That’s why we encourage members to sign-up to our Member Panel. Join up now and you’ll be part of a 19,000 strong group who share their views and make a real difference to the way we do things. We’re currently looking for new members, and we’d love to hear your voice.

What’s involved?

• We’ll be in touch by email to invite you to take part in online surveys and, occasionally, we'll tell you about other types of research that may be of interest to you.
• We’ll only invite you to contribute if we believe it’s a topic relevant to you. There are no strings attached and it’s entirely voluntary.
• We’ll let you know how your feedback has been used and any changes you’ve helped make.

Join our Member Panel now

Our research partners

We also work with external research companies to help us get an independent understanding of how our members are feeling and how we can continue to provide the best service possible. Three providers we regularly work with are Boxclever, Trinity McQueen and UserZoom, although we may also occasionally work with other partners.

If you would like to opt out of future research or have previously opted out and would like to opt back in, please let us know by emailing customerinsight@skipton.co.uk.