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SignVideo

SignVideo is a safe and secure online service. It allows you to contact us in a fast and simple way using British Sign Language by signing to an interpreter who speaks to us. This is a free service and is available during our contact centre opening hours and in our branches.

SignVideo logo

How does it work

  1. Select the Connect now button
  2. Connect to a SignVideo interpreter and tell them who you are calling etc.
  3. The SignVideo interpreter may ask if you wish to prepare anything before the call. E.g. is there any person or department you wish to connect to?
  4. You will then be connected and start the conversation in BSL (British Sign Language)

This service is available Monday - Thursday 8am - 6pm, Friday 8am - 5.30pm, Saturday 9am - 12pm.

Connect now

What you will need

Before using SignVideo, please ensure you meet these basic requirements as a minimum:

Device

These can be the following:

  • Window PC app
  • Apple Mac app
  • iOS app
  • Android app
  • SignVideo Web

Webcam

They can be plugged in or built in.

Good internet connection

For the best experience with SignVideo, we advise having a minimum 2Mbps upload and download internet speed. You internet connection can be any of the following:

  • 3G, 4G, 5G mobile network
  • Plug in Broadband / ethernet
  • WiFi

Help and support

SignVideo is a specialist state-of-the-art video centre staffed by fully-qualified and registered (NRCPD/SASLI) BSL/English Interpreters, who are available on demand.

For troubleshooting and technical guidance of SignVideo’s service, please contact:

email: help@signvideo.co.uk or call 0203 388 0771

Find out more about the SignVideo app.

Please note that the above link will take you to SignVideo's website. Their terms and conditions, cookie policy and privacy policy may differ from Skipton's so please read them carefully.

Signvideo

Our Products

Our Society

Help & Support

Download on the App Store Download on the Google Play Store

To help maintain service and quality, some telephone calls may be recorded and monitored.

Site intended for UK residents only. Skipton Building Society is a member of the Building Societies Association. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 153706, for accepting deposits, advising on and arranging mortgages and providing Restricted financial advice.
Principal Office, The Bailey, Skipton, North Yorkshire, BD23 1DN.

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