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Mortgage payment difficulties

If you find yourself in financial difficulty and you're worried about or unable to make your monthly mortgage repayment, we could help. The earlier you get in touch the better, as there are more options to explore if you tackle the problem early.

What to do if you're worried about paying your mortgage

  • Complete an Income & Expenditure Form

    The first step is to complete the Income & Expenditure Form, this gives us a better picture of your financial position and allow us to consider all the options available to you. Submitting the form online is the quickest way to get it to us.

    Income & Expenditure Form

    Alternatively, forms can be posted to:

    Credit Management,
    Skipton Building Society,
    The Bailey,
    Skipton,
    North Yorkshire,
    BD23 1DN

    or emailed to creditmanagement@skipton.co.uk

  • We will review your options and help you get back on track

    Once we have received your completed form online, by post or email, we will get in touch to discuss the types of support we could offer you. Speaking to us to discuss your situation will not impact your credit file. Your credit file will only be impacted if you miss a full monthly mortgage payment, or if you enter into a payment arrangement to repay the arrears.

  • We might be able to...

    • arrange a new payment plan with you
    • change the date that you make your mortgage payment
    • allow you to pay back your mortgage over a longer period of time (which might reduce your monthly payments)
    • offer temporary conversion of your mortgage to interest only, which may reduce the amount you pay each month
    • offer you a different mortgage rate
    • offer a concession which is a temporary reduction in your mortgage payments
    • capitalise your arrears.

    Additional options may be available depending on your circumstances so please contact us for further details.

Other useful information

Things to consider

  • Take a look at our Helpful contacts page for a list of organisations that can also assist those in financial difficulty.
  • Visit ways to pay your mortgage page to find out more about the different ways you could make your monthly mortgage payments.
  • Do you have a mortgage payment protection policy taken out either as part of your original mortgage or as a standalone policy? If so, have you made enquiries as to whether you are eligible to claim? If you are eligible to claim this may provide temporary support with your mortgage payments.
  • Have a look at the priority and non-priority debt list.

Useful documents

Frequently asked questions

It may be an option we can look at, however any reduced payment options are based on what you can afford as this will report on your credit file. Please complete an Income & Expenditure Form and we can review any options that might be available.

No, you must make all due payments up until the mortgage is repaid, however if you are struggling to make your monthly mortgage payments please complete an Income & Expenditure Form and we can review any options that might be available.

It may be an option we can look at with you, however any reduced payment options are based on what you can afford and will report on your credit file. Please complete an Income & Expenditure Form and we can review any options that might be available.

Your mortgage is a priority debt and you must contact any other lenders first and see if you can look at reduced payments. If you are struggling to make payments on your other loans we have a list of helpful contacts who may be able to help you. Alternatively you can talk to PayPlan for free independent debt advice.

Calling us to discuss your situation will not impact your credit file. Your credit file will only be impacted if you miss a full monthly mortgage payment, or if you enter into a formal payment arrangement with us.

You may only take a payment holiday if you have previously made regular overpayments. Please refer to your mortgage offer for more information on your specific overpayment allowances.

This may be a temporary option that we can look at for you. Any reduced payment options are based on what you can afford and may affect your credit file.

Yes, available dates are the 1st, 10th, 12th, 15th, 20th and the last working day of the month.

This is not something that we offer.

Need help?

Send an email to our Credit Management team.

creditmanagement@skipton.co.uk

Call us

Speak to our dedicated Credit Management team.

0345 850 1766

You could lose your home if you don’t keep up your mortgage repayments. Most Buy to Let mortgages aren’t regulated by the Financial Conduct Authority.
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