Our app and Skipton Online

You will need to log in to Skipton Online and remove the device you no longer use. You can see your registered devices in the “Mobile App” menu option.

Once you have removed your device you can download and reinstall the app on a new device. The app will guide you through registration.

Yes. You can download and use the app on your phone or tablet, and still use Skipton Online in the usual way on any device.

You can reset the PIN within the app by following the instructions that appear.

If you'd like to set up or remove login using biometrics, you can go to the PIN & Login preferences in the ‘More’ section in the app.

The app will let you know how you'll receive your registration code, as you set it up.

• If you're new to Skipton Online or you've never fully completed online registration for security purposes, you'll receive your app registration code in the post. Please allow up to five days for this to arrive.
• If you’ve previously set up your extra layer of security (Secure Passcode or Grid Card), you’ll receive a text message with your registration code.

If you forget the answers to your security questions, you can reset them. Simply complete the first step of login by entering your Login ID and password. You can then select the 'Forgotten your security questions' link and follow the instructions that appear.

To change your password, go to the Personal Details page. The link for this can be found in the 'My Account' menu at the left-hand side of the page. Then select 'edit' on the password section. 

To make changes, you’ll need a One Time Code or our app (the app contains your Secure Passcode). You’ll need to enter your current password (note your password is case sensitive) before you enter a new password.

Remember to select 'Save' when you’ve changed your password.

You don’t need to use this when logging into Skipton Online or our app. Or when making a payment into your account(s). You only need to use it for certain activities including:

• Withdrawing money
• Transferring money
• Changing your personal details
• Setting up a new nominated account to withdraw to

When you sign up for our online services, you'll be asked to choose between a Secure Passcode (for our app users only) or a One-Time Code as your extra layer of security.

An extra layer of security is something you'll need to use when you carry out certain activities online. For example, making a withdrawal or changing your address.

You'll have three attempts to enter both the One-Time Code and the Secure Passcode before you're locked out of Skipton Online.

One-Time Code

A One-Time Code is a code we send to you via text message, to your nominated phone number (this can be a landline number). It will expire after three minutes. If you put in the wrong five-digit code in, or if it has expired, you can request another.

Secure Passcode

The Secure Passcode is a six-digit code generated within the app, which lasts for 30 seconds. If you put in the wrong six-digit Secure Passcode, you can generate another.

Your Secure Messaging service password will last for 60 days. Use the ‘Forgot password’ link to reset your password and follow the instructions that appear.

The email will be from skiptonsecureemail@skipton.co.uk. It will also contain a login button that will link to the Secure Messaging service.

The website address will be unique to you and include a special unique code, for example: https://skipton.login-uk.mimecast.com/u/login/[special-unique-code]