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Changes to online security - Find out more

Security Centre

We take security very seriously

Whether it’s online, over the phone, in branch or in person, we’re committed to helping you protect yourself against fraud.

Be Fraud Aware

Learn about the types of fraud and how to recognise the warning signs.

How to protect yourself

Find out about the steps you can take to protect yourself from fraud.

How we protect you

See how we help protect your Skipton accounts from frauds and scams.

What to do if you think you've been scammed.

  1. Stop any payments – contact your bank or building society immediately so they can try and stop the payment.
  2. Get in contact with us - You can contact us by phone on 0345 850 0469, webchat or email us about scam attempts and any questions you might have. This email address and our webchat are not monitored 24/7 so for urgent cases we ask that you call us immediately. You may be asked to leave a message if calling outside of our normal operating hours, we will make it a priority to return your call as soon as possible
  3. Report the crime – phone the Police Action Fraud line on 0300 123 2040. They'll issue you with a police crime reference number and pass the report on to the National Fraud Intelligence Bureau for investigation.
  4. Help prevent scams – you can report a scam to the Financial Conduct Authority (FCA) using this form or by phoning the FCA Consumer Helpline on 0800 111 6768.
  5. Beware of ongoing scams – if you've lost money to a fraudster, you might be approached again. This could be related to the original scam or be a new one, like a company offering to help you recoup your losses for a fee. Be cautious and research the company or individual approaching you.

Keeping you safe online

We’re committed to protecting our members from fraud and to helping you protect yourself.

What we do

  • To reduce the risk of identity theft, we always verify the identity of new customers when applying for a product or registering for Skipton Online.
  • We use a two-factor authentication, which means we don’t rely on passwords and memorable information alone. In addition to logging in, we ask you to use your extra layer of security (either your Secure Passcode within your mobile app or a physical Grid Card) to authorise certain actions in Skipton Online.
  • Our mobile app requires you to securely login using your fingerprint, face or PIN.
  • We will never ask you to give us your Skipton Online login details over the phone, in branch, via email or web chat. We will ask other questions if we need to verify your identity.
  • We continually review our security systems to ensure that the highest levels of safety are balanced with ease of use for our customers.

What you can do

  • Properly log off each time you finish using Skipton Online or close the mobile app when you've finished using it.
  • Take care to ensure others can't see your login information when you are logging in to Skipton Online or your mobile app.
  • Make sure you do not disclose your account, Skipton Online or mobile app details to anyone.
  • Let us know if your account, Skipton Online or mobile app log in details have been lost, stolen or misused.

Do you think you've been a victim of fraud?

Call our Fraud Response Team

If you believe that your Skipton account has been, or is, at risk of being used fraudulently, please call our 24/7 Fraud Response Team. You may be asked to leave a message if calling outside of our normal operating hours, we will make it a priority to return your call as soon as possible.

0345 850 0469

Take Five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.

Take Five to stop fraud

takefive-stopfraud.org.uk is an external website. Skipton Building Society cannot be held responsible for the content of external websites

Take Five to stop fraud
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