Setting up a Direct Debit
Online
You can complete our Direct Debit mandate form online. Once we receive it, we'll set up the Direct Debit and let you know when it's done.
Direct Debit mandate
Call us
You can set-up a Direct Debit over the phone by calling our Credit Management team on 0345 850 1766.
Post
Download the Direct Debit mandate PDF and return to the address within the form.
Payment dates
If you already pay your mortgage by Direct Debit you may have noticed that your payment does not always leave your account on its official due date. This is due to the time it takes for the Direct Debit to be processed after we have requested it and the times when the Direct Debit date falls over a weekend and/or Bank Holiday.
The following is a schedule of when you can expect your payments to leave your bank account in each month of 2025. Should you wish to change your payment date or if you have any further queries, please contact the Credit Management Team on 0345 850 1766.
Payment dates available are the 1st, 10th, 12th, 15th and 20th and the last business day.