The promise we give to our members is that you’re more than a customer so, to us, that means you deserve more. More value. More for you. More of a say. And that’s exactly what we’re committed to.
More value
- We always put members first. We believe in rewarding loyalty, which is why our existing members get our best available savings and mortgage rates.
- We continue to invest a share of our profits in our members, so our savings rates aim to be above the rest of the market average. In 2023, that meant an extra £148m1 of interest in members’ pockets.
- We believe you deserve even more. That’s why you’ll have access to a wide range of member exclusive accounts and services. This could include discounted home buyer surveys for mortgage members to member-only savings rates.
More for you
- We’re committed to helping you understand options for increasing energy efficiency measures in your home. That’s why every single member with a property over 10 years old can get an EPC Plus Home Energy Efficiency report completely free of charge2.
- We’re committed to making your money work harder. Our My Money Review and Pension Health Check conversations are free, because we believe no one should have to pay for guidance on their money.
- From launching the first Cash Lifetime ISA to inventing a mortgage for renters with a low or no deposit - we've demonstrated our dedication to helping people get on or up the property ladder. And in the next three years we’re committed to helping 70,000 more people become first time homeowners.
- We believe in the personal touch, and that’s why we’re committed to keeping all our branches open (until at least 20263). We have a range of ways to manage your money, from our Yorkshire based contact centre, online, via our app or in person.
- We’re committed to giving you the best possible service. We’re proud that our members are more likely to recommend us than any high street bank4. If we do get something wrong, we’ll aim to put it right. You’ll be looked after by one of our trained colleagues who will aim to resolve it within 3 business days.
More of a say
- We’re owned by you, so you have a say in who runs your Society. Every year, eligible members can vote for the Board of Directors – something over 60,000 members did this year alone.
- Your voice matters, and if you join 19,000 others in Our Member Panel, you help shape the products and services you want to see.
- We give you a say in which charities and communities we support. Every year we pledge to give 1% of our Group profit before tax - last year that equated to £3.3m5 for worthy causes.
At Skipton Building Society, membership means more.
1 £148m extra interest from paying 0.65% above the rest of the market average for banks and building societies in 2023. Rest of market as defined in CACI’s Current Account and Savings Database, Stock, including fixed and variable rates. CACI is an independent company that provides financial benchmarking data from over 35 savings providers, who together held £1.13tn of cash in savings accounts as at end December 2023.
2 EPC Plus is provided by Vibrant who are owned by Connells Limited, part of the Skipton Group. EPC Plus is not regulated by the Financial Conduct Authority.
3 There may be circumstances outside of our control that mean we have to close a branch. But we will only do this if we don’t have another workable option. We’re committed to maintaining our high street presence.
4 BVA BDRC Moments of Truth CX benchmarking study, based on Q1 2024 RNPS R12 data (517 Skipton customers from overall base of 31247 respondents).
5 More details are available in our Financial Results.