Chair of the Board Change Committee and a member of the Board Nominations, Remuneration and Risk Committees.
Appointed to board: 2018
Heather brings her strong business operations, technology, strategy and change background which is vital as the Society focuses on improving our customer journeys through all channels and on our use of data to support better decision making. She has 25 years’ experience in senior executive roles at Lloyds plc, Capital One, Boots the Chemist, Asda and Burton Group plc. She’s a non-executive director for Ikano Bank Europe and at Rothesay (the UK’s largest pensions insurance specialist) as well as a trustee director of Yorkshire Cancer Research.
“My focus is on fairness and always considering situations from a member viewpoint. I want to make sure the change initiatives we’re planning make the lives of our members and customers better and easier. Having always lived in Yorkshire, I’m focused on value for money! Making sure we have a positive impact on our members is what drives me personally. I am hugely motivated by the Society’s colleagues' desire to serve all members’ best interests and by our strong purpose.”