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Our 2025 Member Commitments

The promise we give to our members in 2025 is that you’re more than a customer, to us, that means you deserve more. More value. More for you. More of a say. And that’s exactly what we’re committed to. These commitments will remain in effect throughout 2025 and will be reviewed annually.

More value

  • We believe in rewarding loyalty and putting our existing members first, that means we'll offer our members exclusive services, and from time to time preferential savings rates.
  • We continue to invest a share of our profits in our members, so our savings rates aim to be above the rest of the market average. In 2024, that meant an extra £147m [1] of interest in members’ pockets.
  • We’re committed to helping you understand options for increasing energy efficiency measures in your home. That’s why every single member with a property over 10 years old can get an EPC Plus Home Energy report completely free of charge [2].

More for you

  • We’re committed to making your money work harder. Our My Money Review and member-only Pension Health Checks are free, because we believe no one should have to pay for guidance on their money.
  • From launching the first Cash Lifetime ISA to inventing a mortgage for renters with a low or no deposit - we've demonstrated our dedication to helping people get on the property ladder. And in the next three years we’re committed to helping 80,000 more people become first time homeowners.
  • We believe in the personal touch, and that’s why we’re committed to keeping all our branches open (until at least 2026 [3]). We have a range of ways that you could manage your money, from our Yorkshire based contact centre, online, via our app or in person.
  • We’re committed to giving you the best possible service. We’re proud that our members would rank us the 3rd most recommended high street financial services provider [4]. If we do get something wrong, we’ll aim to put it right. You’ll be looked after by one of our trained colleagues who will aim to resolve it within 3 business days.

More of a say

  • We’re owned by you, so you have a say in who runs your Society. Every year, eligible members can vote for the Board of Directors – something that over 60,000 members did in our 2024 AGM.
  • Your voice matters, and if you join 23,000 others in Our Member Panel, you help shape the products and services you want to see.
  • We give you a say in which charities and communities we support. Every year we pledge to give 1% of our Group profit before tax - last year that equated to £3.3m [5] for worthy causes.

At Skipton Building Society, membership means more.

Notes about our Member Commitments

[1] £147m extra interest from paying 0.75% above the rest of the market average for banks and building societies between January and September 2024. Rest of market as defined in CACI’s Current Account and Savings Database, Stock, including fixed and variable rates. CACI is an independent company that provides financial benchmarking data from over 40 savings providers, who together held £1.21tn of cash in savings accounts as at end September 2024.

[2] EPC Plus is provided by Vibrant who are owned by Connells Limited, part of the Skipton Group. EPC Plus is not regulated by the Financial Conduct Authority.

[3] There may be circumstances outside of our control that mean we have to close a branch. But we will only do this if we don’t have another workable option. We’re committed to maintaining our high street presence.

[4] BVA BDRC Moments of Truth CX benchmarking study, based on Q3 2024 RNPS R12 data (416 Skipton customers from overall base of 30,002 respondents).

[5] More details are available in our Financial Results.