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We want to build a Society that is fair and accessible to everyone.
That is why we adjust our services where possible for people who might need to do things differently. If you are unable to find the service you need, please ask a member of our team in branch, over the phone, or via our web chat.
Find out how we can support customers living with mental health difficulties and mental illnesses such as anxiety, bipolar disorder, depression, and post-traumatic stress disorder.
We understand that sometimes you may need other people to pay into your account for you. There are a few things you need to know though:
If you need someone else to temporarily make payments into your account on a more regular basis, speak to us on 0345 850 1722, web chat or visit your nearest branch.
Under certain circumstances we can help you arrange a Power of Attorney. This is a legal document which allows another person to act for you in certain circumstances. This is usually because you become unable to make decisions for yourself due to poor health.
Please note, it is only possible to put a Power of Attorney in place whilst you have mental capacity to do so.
If you have money in a fixed rate or limited access account, there are certain conditions restricting withdrawals. However, we understand that circumstances change.
We may be able to review whether these restrictions should apply. For example, if you or a member of your immediate family need access to your money due to a long-term health condition. You can find out more in your account terms and conditions.
If you need access to your money, speak to us on 0345 850 1722, web chat or visit your nearest branch.
