We've redesigned our website to improve your experience. You may see some pages with the old design, until we’ve updated them all.
You can speak to a member of our team online - when web chat is available, you'll see the chat icon on the bottom right of the screen.
Are you registered for Skipton Online or do you have our mobile app? You can use our secure message facility to ask us questions about your account.
Once you're logged in Secure Messaging can be found within the main menu of Skipton Online, and in the help section of our app.
You can use our video appointment service, Skipton Link, to speak to us from the comfort of your own home (or anywhere else that suits you).
It’s easy to set up, and we offer support if you’re having any difficulties.
Call to book your video appointment:
Financial Advice
0345 607 9730
Mortgages
0345 607 9840
Savings
0345 607 9839
You can contact us on social media. Our social media team are active on Facebook and X:
Hours may vary on bank holidays.
| Monday - Friday | 8am - 8pm |
| Saturday - Sunday | 9am - 6pm |
If you're looking to open a new savings account or find out more about saving with Skipton, visit the savings section of our website.
Already a Skipton saver? If you have a question about your account, we’ve got the savings section of our website. You’ll find lots of information and support to help you manage your savings.
If you’re interested in financial advice on your long-term future, please visit the financial advice section of our website. You’ll find pages devoted to investing, pension and retirement planning, and inheritance tax planning.
Already a Skipton financial advice customer? Visit our Investment Login page to view your investments and for other help and support.
| Savings and investments | 0345 608 0783 |
| Lifetime ISA | 0345 608 0786 |
| Arranging a first financial advice review | 0800 731 5342 |
| Retirement | 0345 266 9375 |
| My Money Review | 0345 600 6857 |
| Existing financial advice customer – Premier Service Team Please note: Our Premier Service Team is available Monday - Friday 9am - 5pm. | 0800 085 0459 |
| SignVideo | Connect with us using our British Sign Language translation service. |
Hours may vary on bank holidays.
| Monday - Thursday | 8am - 6pm |
| Friday | 8am - 5:30pm |
| Saturday | 9am - Noon |
If you’re interested in taking a mortgage with Skipton, please visit the mortgage section of our website. You’ll find pages devoted to the different types of mortgages we offer.
Already a mortgage borrower with us and looking for help? Take a look at our dedicated page with information and support.
| New mortgages | 0345 607 9825 |
| Application updates | 0345 607 9825 |
| Additional Borrowing | 0345 607 9842 |
| Changing your mortgage | 0345 600 8085 |
| Payments & general enquiries | 0345 850 1711 |
| Payment difficulties | 0345 850 1766 |
| Solicitor enquiries | 0345 607 9848 |
| SignVideo | Connect with us using our British Sign Language translation service |
| Insurance enquiries | 0345 850 1777 |
If you think you might be victim of a scam attempt, call our Financial Crime Team or visit our fraud and security section of our website.
| 24/7 Fraud Response Team | 0345 850 0469 |
| Overseas enquiries | +44 (0) 175 670 5030 |
| Skipton International Ltd enquiries 8.30am – 5.30pm | +44 (0) 148 172 7374 |
| Press Office | 0345 601 7247 |
| Head Office | 01756 705 000 |
If you need a little extra assistance, we offer a range of accessibility support. Visit our Accessibility page to find out more.
Our 0345 numbers are charged at your standard network rate.
If you'd like to visit or contact your local branch, please use our branch finder.
If you would like to write to us, our postal address is:
Skipton Building Society
Principal Office
The Bailey
Skipton
North Yorkshire
BD23 1DN
If you need to contact or visit our Head Office, here’s our address and main phone number.
Skipton Building Society
Principal Office
The Bailey
Skipton
North Yorkshire
BD23 1DN
Tel: 01756 705000
Fax: 01756 705700
If you are due to visit our head office but are having any difficulties doing so, please contact the person you have arranged to meet.
If you're using sat nav to find us, use the postcode BD23 1AP.
If something has gone wrong and you want to make a complaint, use our complaints form. We’ll ask you for some details about yourself, what your complaint is about, and how you’d like us to contact you to discuss it.
Have your say or contact our Chief Executive using our online form.
If you’re a member, you can have your say on the way we do things.
Join our Member panel.
When you contact us and provide the information we request, the Society becomes responsible for your data. We will use this in connection with your enquiry, feedback or complaint.
Where you have provided your email address, we may also use this to contact you in relation to your communication.
If you are an existing customer, we will not use the information you provide in this form to update any information we currently hold about you unless you specifically request it.
We may keep this information so that we can provide a good service to you in relation to this communication and so we can fulfil our legal responsibilities. It will not be used for marketing purposes unless you have already given your consent for us to do so. To help maintain service quality, some telephone calls may be recorded and monitored.
