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Direct Debit mandate and schedule

In short, a Direct Debit mandate is an authorisation from you for us to take payments. This will mean we can deduct payments on a set date, from your bank or building society account. 

The schedule for debit payments is agreed when the Direct Debit is setup, for a set date every month.

Setting up a Direct Debit

Online

You can complete our Direct Debit mandate form online. Once we receive it, we'll set up the Direct Debit and let you know when it's done.

Call us

You can set-up a Direct Debit over the phone by calling our Credit Management team on 0345 850 1766.

Post

Download the Direct Debit mandate PDF and return to the address within the form.

Payment dates

If you already pay your mortgage by Direct Debit, you may have noticed that your payment does not always leave your account on its official due date. This is due to the time it takes for the Direct Debit to be processed after we have requested it. This can also happen when the Direct Debit date falls on a weekend and/or Bank Holiday.

The following is a schedule of when you can expect your payments to leave your bank account in each month of 2024/5. If you would like to change your payment date or if you have any further queries, please contact the Credit Management Team on 0345 850 1766.

Payment dates available are the 1st, 10th, 12th, 15th and 20th and the last working day.

2025 dates

January

Collection dateDate taken
1st6th
10th10th
12th13th
15th15th
20th20nd
Last business day31st

February

Collection dateDate taken
1st5th
10th10th
12th12th
15th17th
20th20th
Last business day28th

March

Collection dateDate taken
1st5th
10th10th
12th12th
15th17th
20th20th
Last business day31st

April

Collection dateDate taken
1st3rd
10th10th
12th14th
15th15th
20th22nd
Last working day30th

May

Collection dateDate taken
1st6th
10th12th
12th12th
15th15th
20th20th
Last business day30th

June

Collection dateDate taken
1st4th
10th10th
12th12th
15th16th
20th20th
Last business day30th

July

Collection dateDate taken
1st3rd
10th10th
12th14th
15th15th
20th21st
Last business day31st

August

Collection dateDate taken
1st5th
10th11th
12th12th
15th15th
20th20th
Last business day29th

September

Collection dateDate taken
1st3rd
10th10th
12th12th
15th15th
20th22nd
Last business day30th

October

Collection dateDate taken
1st3rd
10th10th
12th13th
15th15th
20th20th
Last business day31st

November

Collection dateDate taken
1st5th
10th10th
12th12th
15th17th
20th20th
Last business day28th

December

Collection dateDate taken
1st3rd
10th10th
12th12th
15th15th
20th22nd
Last business day31st

Mortgage information

You could lose your home if you don't keep up your mortgage repayments.