You might get a phone call that appears to be from a reputable organisation asking for personal information like usernames, passwords or PINs, which could allow criminals to access your accounts.
How to protect yourself
A legitimate company will never ask you for your PIN, online username or full password. Even if you recognise the number that’s calling, be careful, because it could be fake.
What to do
If you’re not sure about a phone call that appears to be from us, call us or report it to Action Fraud on 0300 123 2040 or at actionfraud.police.uk.