Identity theft

Identity theft happens when criminals use your personal information to open accounts, credit cards or take out loans in your name. They might even take control of your existing accounts. But they can only steal your identity if they manage to gather enough information about you.

How to protect yourself

Avoid putting bank statements, bills and credit card information in the bin where criminals might find them. Dispose of them securely by shredding them. Be careful about the information you post on social media too, like names, addresses and check-in locations. Review your privacy settings and update passwords regularly.

What to do

Contact your bank, building society or credit card company straight away on a number you trust. You can also report identify theft to Action Fraud on 0300 123 2040 or at actionfraud.police.uk.

If you think you've been scammed

Stop payments

Contact your bank or building society so they can try to stop the payment.

Contact us

Call us on 0345 850 0469, send a message on web chat, or email reportscam@skipton.co.uk.

Report it

Phone the Police Action Fraud line on 0300 123 2040. They'll give you a reference number.

To help prevent further scams, report it to the Financial Conduct Authority (FCA) by phoning their helpline on 0800 111 6768.