These fraudsters use any method of communication, for example, instant messaging, text messages, email, phone calls etc. They may even change their caller ID or email address so that it appears to be from HMRC.
In these situations, criminals pose as HMRC to try and persuade you to send them money. They may send you an outstanding bill or tax rebate message. They could also even try to put pressure on you by saying that they will take legal action against you if you don’t respond immediately.
Another example of a HMRC scam could be where you receive a text message or email which states that you are entitled to a tax refund. The message may then go on to say "Follow instructions to claim your tax refund...". Any links included will be controlled by fraudsters trying to obtain your personal details to use to impersonate you.
How to protect yourself
- Do not automatically make a payment to HMRC if they contact you out of the blue. Before you do, check what you owe directly with HMRC on the GOV.UK website.
- Always check that the email, text message or caller is genuine. Trust your instincts. Seek clarity from HMRC directly to confirm it is genuine.
- Don’t be persuaded into providing personal or financial information to anyone. Always check the caller or sender is who they say they are first.
- Remember – fraudsters can make a text message, email, phone call etc. appear to be from the HMRC when it isn’t (this is known as spoofing).
What to do
Report suspicious HMRC emails, texts and phone calls to the government's suspicious HMRC communication page.