Support for your video appointment

Choosing the right device and browser

Skipton Link can be used with any modern computer, laptop, tablet or iPad.

• Your device needs to have a camera, microphone and speakers (these are usually built into the device).
• If you have a desktop computer, you can use Firefox or Google Chrome.
• If you have an Android tablet, Google Chrome will already be installed on your device, but you can use Firefox if you prefer.
• If you have an Apple Mac or iPad, you’ll need to use Safari. This will already be installed on your device.

We recommend you use the most recently released version of your preferred web browser.

Starting your appointment

On the day and time of your appointment:

1. We’ll phone you to go through the log in process.
2. We’ll ask you to visit link.skipton.co.uk and complete two boxes on the page. For the first box you’ll need to provide your name and for the other box a four-digit code that you’ll receive from us in an email. Please only attempt to log in at the date and time of your appointment.
3. We’ll go through a quick test to make sure your speakers are working. We’ll then end the phone call and get your video appointment underway.

Call us