Complaints form

Make a complaint

Please provide us with some details so that we can ensure you speak to the right person. We need to take your address so that we can identify you on our system and contact you about your complaint.

Select Title

Enter First name

Enter Last name

Enter Street address

Enter Town or city

Enter County

Enter Postcode

Enter Phone number

Enter Email address

Enter a valid email address

If we need any further information we will call you during your preferred time.

Select preferred call time

Enter Complaint details

Thank you, your online complaint form has been submitted successfully

If we need any further information we will call you during your preferred time.

Our Customer Relations opening times are Monday to Friday 9am - 5pm.

May we remind you that we follow an Internal Complaints Procedure to resolve your complaint. This has been designed to meet the requirements of the Financial Conduct Authority and the Financial Ombudsman Service (FOS). Further information can be found under the 'What happens next' panel on the complaints section of the contact us page.

When you contact us, and provide the information we request, the Society becomes responsible for your data. We will use this in connection with your enquiry, feedback or complaint. Where you have provided your email address we may also use this to contact you in relation to your enquiry, feedback or complaint.

If you are an existing customer we will not use the information you provide in this form to update any contact information we currently hold about you unless you specifically request it. We may keep this information so that we can contact you in relation to this communication and also so we can fulfill our legal responsibilities. It will not be used for marketing purposes unless you have already given your consent for us to do so.

To help maintain service quality, some telephone calls may be recorded and monitored.

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