We know that COVID-19 is making a lot of people feel uncertain and worried about the coming weeks and months. But let us reassure you that we’re here and ready to support you when you need us. We’ve been at the heart of our communities since 1853.
This isn’t the first time we’ve stood strong through a tough situation. As a building society, we’re used to listening to our customers and working together to give people the help they need. And that includes keeping things running as smoothly as possible.
First and foremost, we’re here to support you, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.
Mortgage payment holidays
If you are concerned about making repayments on any residential or buy to let property as a result of the current situation, we’re here to support you.
We’ve set up a dedicated email PaymentHolidayRequests@skipton.co.uk for customers to request a mortgage payment holiday of up to 3 months. Please ensure that you provide your mortgage account number and the best number for us to contact you on, if we need to. Once we’ve received your email, we’ll be in touch to either confirm your request or to discuss your individual circumstances further.
If your next mortgage payment is due in the next 10 working days, your payment holiday may not start until the following month and this will be confirmed in our email response.
In the meantime, leave your Direct Debit in place if you have sufficient funds to cover your regular monthly payment. You can also make a payment by bank transfer using our bank details.
Current branch service
Whilst some of our branches are open, this is for essential transactions only. We have also reduced our opening hours and these are subject to constant review. We would therefore advise customers to follow government guidelines regarding non-essential travel and social distancing. Check the status and opening hours of your local branch.
Other ways to manage your account
We understand that if you can’t visit your local branch at the moment, you might have to change the way you manage your account. And we’ve got a number of options to help you deposit, check your balances and access your money.
Manage your money
Video appointment service
Whether it’s a savings review, mortgage or financial advice appointment, you can speak to us from the comfort of your own home (or anywhere else that suits you), with our video appointment service, Skipton Link.
As a mutual we must by law hold an AGM each year within a specified time period, to understand how the COVID-19 outbreak is affecting this please visit our AGM page.
Annual General Meeting 2020
Base Rate Change
On Thursday 19 March, the Bank of England announced a further change in the base rate, from 0.25% to 0.10%. To understand what that means for our customers, visit our base rate change page.
Bank of England Base Rate reduction