Coronavirus Information

Latest updates

Help and support for our customers.
Last updated: 27 March 2020

Please bear with us

We currently have fewer colleagues available in our contact centre to answer your calls. Please only contact us if your query is urgent. We would also request that you only visit our branches for essential transactions. The safety of our colleagues and customers is our number one priority.

David Cutter quote

We know that COVID-19 is making a lot of people feel uncertain and worried about the coming weeks and months. But let us reassure you that we’re here and ready to support you when you need us. We’ve been at the heart of our communities since 1853.

This isn’t the first time we’ve stood strong through a tough situation. As a building society, we’re used to listening to our customers and working together to give people the help they need. And that includes keeping things running as smoothly as possible.

First and foremost, we’re here to support you, but please remember our people are also affected by the current situation, so we thank you for your patience and understanding during this unprecedented time.

David Cutter, Chief Executive

Mortgage payment holidays

If you are concerned about making repayments on any residential or buy to let property as a result of the current situation, we’re here to support you.

We’ve set up a dedicated email for customers to request a mortgage payment holiday of up to 3 months. Please ensure that you provide your mortgage account number and the best number for us to contact you on, if we need to. Once we’ve received your email, we’ll be in touch to either confirm your request or to discuss your individual circumstances further.

If your next mortgage payment is due in the next 10 working days, your payment holiday may not start until the following month and this will be confirmed in our email response.

In the meantime, leave your Direct Debit in place if you have sufficient funds to cover your regular monthly payment. You can also make a payment by bank transfer using our bank details.

Current branch service

Whilst some of our branches are open, this is for essential transactions only. We have also reduced our opening hours and these are subject to constant review. We would therefore advise customers to follow government guidelines regarding non-essential travel and social distancing. Check the status and opening hours of your local branch.

Branch Finder

Other ways to manage your account

We understand that if you can’t visit your local branch at the moment, you might have to change the way you manage your account. And we’ve got a number of options to help you deposit, check your balances and access your money.

Manage your money

Video appointment service

Whether it’s a savings review, mortgage or financial advice appointment, you can speak to us from the comfort of your own home (or anywhere else that suits you), with our video appointment service, Skipton Link.

Skipton Link


As a mutual we must by law hold an AGM each year within a specified time period, to understand how the COVID-19 outbreak is affecting this please visit our AGM page.

Annual General Meeting 2020

Base Rate Change

On Thursday 19 March, the Bank of England announced a further change in the base rate, from 0.25% to 0.10%. To understand what that means for our customers, visit our base rate change page.

Bank of England Base Rate reduction

Stay safe from fraud

Unfortunately, fraudsters can see times of uncertainty as an opportunity. Stay alert to suspicious emails, calls or texts claiming to be from us or your bank.

Security experts are warning that cybercriminals are targeting individuals and business in phishing attacks disguised as information about how to protect yourself or even cure coronavirus.

Some common scams associated with coronavirus are:

  • Click here for a cure
  • COVID19 tax refund
  • Safety measures
  • The virus is now airborne
  • Donate here to help the fight

Be careful about where you get your information from about coronavirus, use Government and NHS websites or reputable news outlets for the latest information. Remember to treat any contact via email SMS which you are not expecting with caution and think before you click any links.

Remember we will never call, email or text you and ask you to do any of the following:

  • Share your account details like user ID, password and memorable information.
  • Tell us your memorable word for telephone access to your account.
  • Move your money to another account.

We take your security very seriously and you can find out more about how to protect yourself here.

If you think you’ve been the victim of a fraud, please get in touch. You can contact us by phone on 0345 850 0469, webchat or email us.

Find out how to be more fraud aware by visiting our Security Centre or download our guide.

Version Info: